FREQUENTLY ASKED QUESTIONS

Q:     What do you charge for your services?

A:      Please inquire directly for information about rates.

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Q:     Do you accept insurance or Medicare?

A:     ​New Haven Geriatric Psychiatry does not accept or process claims to

        Medicare or other insurance. Dr. Kang is out-of-network for all insurance,            and not a Medicare provider. For Medicare beneficiaries, this means that            claims to Medicare or Medigap insurance can neither be made by patients          nor submitted by Dr. Kang on patients' behalf. All services are                              provided under private contract only. ​

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Q:    Will Medicare still cover the cost of medications, lab tests, or any referral

       made to other healthcare providers?

A:    Yes, Medicare will cover Part D drugs, lab tests, and any referrals that are

       made, provided those providers accept Medicare.

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Q:     How do I submit an out-of-network claim for your services?

A:     A statement can be provided to anyone wishing to submit their own claim          to their insurance for out-of-network services.

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Q:    How far do you travel for home visits?

A:    Patients can potentially be seen for initial and follow up evaluations at

       home anywhere in the state. There is, however, an associated travel fee for         all home visits in addition to the standard hourly rate for clinical services.

       

Q:    What is the travel fee associated with home visits?

A:    The maximum travel fee associated with home visits is calculated by                   distance from the office location in northeast Seattle, round trip travel                 time, and based on the standard hourly rate for clinical services. 

       Every effort will be made to avoid peak traffic times and to schedule                   multiple home visits to a given area on the same day. When this is                       possible, the travel fee will be discounted by dividing the total travel time           by the number of visits in the area. 

       Please inquire directly to confirm the exact maximum fee associated with

       travel to your home.

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Q:    What forms of payment do you accept? 

A:    Payments can be made using Visa, Mastercard, Discover, American Express,

       FSA or HSA cards through your SimplePractice patient portal. Cash and

       personal checks are also accepted. 

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Q:    When is payment due?

A:    Payment is due at time of service, unless another arrangement is made.  

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Q:    What is your policy around cancellations and rescheduling, being late for

       appointments?

A:    When you make an appointment, it is time that is reserved exclusively for           you. Because of this, giving as much lead time as possible is appreciated 

       should you need to cancel or change your appointment time. 

       Once accepted into the clinic, you will be able to schedule and reschedule           your appointments at any time 24 hours (excluding weekend) before your           originally scheduled time. Appointments can be changed by contacting us         directly. The full rate for the allotted time will apply, however, if late for               your appointment start, or cancelling/rescheduling office or virtual visits             less than 24 hours (excluding weekends), cancelling/rescheduling home             visits less than 7 days of the originally scheduled time. Fees can be waived         on a case-by-case basis.